The Amicable Collection Department carries out negotiation and reaches reconciliations through a specialized staff of more than 42 professionals. The following is the supervising team of the department: Mr. Wesam Motlaq Khamis Al-Tabakhi – Head of the Amicable Collection Department The department includes a number of units:
Investigation unit. The scope of collection depends mainly on the knowledge of the subscriber/debtor. Our team allocates a percentage of its time to investigate and collect information about debtors.
The security unit. This unit was created in 2008, to follow up on debtors (convicts) and investigate them for the purposes of raising collection levels and coordinating with judicial enforcement officers. The unit consists of four retired officers and a number of public security personnel who have been trained to work in the company.
Field units. Depending on the target area, the firm delegates professionals to visit sites, interview subscribers/debtors to deliver notices and warnings, negotiate payments and conduct necessary investigations. By creating a personal relationship, we highlight the seriousness of achievement and improve its rates.
Quality control unit. The unit was established late 2011, and works through a specialized cadre that follows up on the performance of the Department of Amicable Collection and reception halls staff (debtors and auditors) on a daily basis through follow-up contact and field visits.
Programming Department. The programming department is comprised of a number of programmers specialized in establishing and developing electronic capabilities.